Tuesday, was a full day session of ‘ICE’ or Intense Customer Experience training with AXA. It lived up to it’s name for the last 2 and a bit hours. An amazing training course, complete with trained professional actors as the “customers”. An 8week scenario played out in 90mins, it was full on! I’ve never experienced or heard of anything quite like it before. It threw the usual ‘role-play’ stuff out the window and literally immersed you in the experience.
That night, it was time to be immersed in a different type of experience - White Hart Lane, Spurs v Arsenal in the Semi-final for the League Cup. This was my first ‘North London Derby’ and the atmosphere was awesome. When we got to the ground, we were just in time to see the police marching the Arsenal fans to the ground, and the abuse was flowing in both directions. Inside the ground all fans were in fine voice as the songs and chants were belted out with some serious passion.
2-0 up at half time and most Spurs fans were pinching themselves. It was pinch-me time again 3mins into the second half as Spurs made it 3-0, and the “we’re going to Wembley” chants and songs kicked off in fine voice. The fourth goal was scored just as the game reached the hour mark as we got to wave goodbye those Arsenal fans who could take no more and started leaving.
A few minutes before the final whistle the fifth goal went in to make the final score 5-1. Yeah, Arsenal scored at some stage towards the end, but no one really cared or noticed to be honest. The below video doesn’t really do the scene justice, but it will give you a taste of towards the final 5mins.
Needless to say, the celebrations in the pub we went to after the game continued well into the night. An eight year streak of either losing or drawing to Arsenal was not just brought to an end, but done so in magnificent style in a most entertaining game.
Next stop will be Wembley Stadium for the League Cup final, so stay tuned for that one!
Don't forget: http://justgiving.com/aussierunner to support my London Marathon effort!
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